faq pros

Although the idea of putting your products online on our site may seem attractive to facilitate the process on your side, we do not offer this service. It would require considerable effort on our part in terms of creating product sheets, taking photos and so on. What's more, this method would lack transparency for you, as transactions would be managed entirely on our platform.

In our experience, the most successful pre-orders come from a combination of our quality personalization service, attractive design, impeccable customer communication, and a strong commitment on your part to promote the products to your community. To achieve results, it's essential to be proactive and implement dynamic strategies to drive sales.

After validation of the models, we will provide you with a pre-order table to complete. This table details the approximate approximate cost per product (which will then be adjusted according to final quantity), our suggested selling price (although you are free to set your own price) and potential profits. 

With this information in hand, you can present the models to your members and collect their orders. We recommend that you receive payment at the time of pre-ordering. 

The key to successful pre-ordering lies in effective, proactive communication. Encourage and engage your community, because we've found that the most successful orders come from close-knit, well-informed groups.

A two-week pre-order period is generally effective. A longer period may lead to procrastination and forgetfulness on the part of your members, while a shorter period may not give them enough time to place an order. Ideally, launch the pre-order at the beginning of the month, when your members have just received their salaries.

As an entrepreneur, anticipating demand is crucial. Some of your members will prefer to see the product in person before buying, and there will always be latecomers. In order to meet these needs and accommodate occasional customers or drop-ins, we recommend that you keep additional stock, giving priority to the most popular sizes when pre-ordering. Daring to carry stock is often a necessary step in maximizing sales.

Once you have completed the table with all quantities, please send it to us. We will then draw up the final quotation, adjusting the rates according to quantity. Be sure to examine this quotation carefully, then send it back to us signed with the validated T&Cs. At the same time, we'll draw up the artwork to confirm the entire order. We'll then send you the invoice, including a bank details form for payment of your deposit. Rest assured, all these steps will be clearly detailed by e-mail throughout the process.

Of course, modifications are possible. However, we strongly advise you to send us one finalized painting rather than several versions with modifications. Revising several boards can waste a lot of time, as we have to update the quotation, the proof and our own boards each time. In addition, a large number of modifications increases the risk of errors. If you need to make a change, it's best to contact us immediately, but be aware that this may involve additional time and costs.

When you confirm your order, a deposit invoice is sent to you, to be paid before we go into production. This deposit covers the VAT on your order (20%), which is paid to the French government, and is also used to finance the merchandise, printing and our suppliers, who are paid in full upon validation. Without this deposit, the lead time of your order would be affected.

This pre-order mechanism has been set up to avoid straining your cash flow, while preserving ours.

If you have collected your members' payments correctly at the time of ordering, you should have enough cash to pay in full.

Think about it: if we advanced €3,000 for each order, from 10 to 50 monthly customers, that would represent a substantial sum. We're not a financial institution.

Please note that orders for events, or those not exceeding €1,000, must be paid in full at the time of ordering.

The final proof (Bon à Tirer) is a detailed document providing a technical overview of your order. It lists quantities, models, designs, print dimensions and positioning. It's crucial to check it thoroughly before approving it. Please note that proofs and mock-ups are not contractually binding. Despite all the care we take, there may be differences between the proof and the final product. 

By default, prints are centered according to the complete logo, unless specific instructions indicate otherwise. Any element or specification missing from the proof cannot be the subject of a subsequent claim. The proof is the reference document for our production; we adhere strictly to it.

According to our planning, we aim to provide you with a proof as soon as possible, within a week of your request. However, please bear in mind that preparing a proof is a painstaking process that can take time. If a large number of changes are requested after receipt of the first proof, this can potentially extend this time and, consequently, delay the production of your order. We therefore recommend that you be as precise as possible from the outset to avoid any delays.

As mentioned above regarding the deposit, we await your full approval before starting production. If, for example, the print dimensions are underestimated, a correction would be impossible once the printing process has begun. That's why your confirmation is so important. What's more, despite our meticulous attention to detail, errors can still occur on the proof. A check by you can prevent such errors.

Shipping costs are calculated according to total order weight, package size and destination. Your order is sent by UPS with a signature option. We pay these charges directly to the carrier. It is important to note that prices are not imposed by us, but are determined by UPS. You will be given a precise estimate when you finalize your order.

No, we don't participate in tenders. We are aware that many CrossFit competitions use this approach to obtain the best rate for their Athlete packs, seeking to maximize their profit. While we understand this strategy, we value transparency and wish to be informed if this is the intention. We've found that business relationships based on calls for tender often don't match our commitment to quality and strict adherence to our processes. With the many requests we receive throughout the year, we prefer to focus our energy on projects where our standards and values are shared and respected.

Absolutely. We understand the importance and investment that athlete packs represent at competitions. We understand that these events are crucial for you and can represent a significant financial stake. However, it's important to remember that, like you, we need to be compensated for the time and effort we devote to each project. We're not volunteers, but we value loyalty and trusting relationships with our customers. If you've placed your trust in us in the past, if you've spread our brand by word of mouth, and if our collaboration has always gone smoothly, we'd be happy to consider a preferential rate tailored to your event.

For events, we allow a 2-month production lead time. This allows us to anticipate potential problems such as missing stock from our suppliers, defective products, or delivery delays by carriers. Many factors beyond our control can arise, and we want to make sure we can deal with them effectively. 

In addition, you need to allow about a month (depending on round trips) for design preparation and validation. If we don't have a validated proof with all sizes and full payment at least 2 months before the event, we can't guarantee on-time delivery.

We may consider attending your event, but this will depend on our schedule and other factors. Our participation is mainly influenced by the profitability of the event, the welcome given to suppliers, the organization and professionalism of the organizers, the cost of pitches and the quality of the partnership. We are loyal to certain events that meet these criteria. If the conditions are right and it fits in with our agenda, we'd be delighted to set up a "Resilience Skill" stand to promote our products and services. It's essential to plan ahead for better organization.

Yes, we are open to various forms of partnership, including exchange schemes. However, it's important to stress that we don't have an unlimited budget. As a result, we give priority to events organized by our loyal customers, with whom we work throughout the year. A successful partnership is based on a mutually beneficial relationship. We look for genuine collaborations that bring added value to both sides, and are wary of requests aimed solely at obtaining unilateral benefits.